Support

Have a question about VIP Atelier or need help with setup? Email us – we usually reply within 24 hours on business days.

Quick help

Widget not showing: In the app, go to “Overview”, click “Enable widget” and save in the theme editor.
Missing points: Points are added once an order is paid. Cancellations are deducted automatically.
A customer wants their data deleted: delete the customer in Shopify – VIP Atelier removes their data automatically.